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Every staff member is an integral part of their organisation and everyone has a role to play in ensuring our customers have a world class experience. All employees must adopt an exceptional customer service ethos based on the statements below to ensure future success in their business.
Attitude – I believe that a positive attitude is vital in ensuring all customers receive the best experience possible. By showing that I am passionate, respectful and interested in my position, both internal and external customers will experience the WOW factor which will promote repeat customers. In conversations with customers remember that before they buy anything they are buying your attitude – regardless of what you are selling.
Teamwork – A successful team is a team that shares the same passion, is respectful of each other’s needs, willing to learn and assist and have open communication. As part of the team I will ensure that I am supportive and assist other team members at all times. I will connect with the company’s goals and objectives as well as my team’s objectives to assist in achieving the desired outcomes.
Time – It is my responsibility to manage my time and ensure that I am taking the time to engage with and acknowledge customers. I will prioritise my workload and plan my time so that it is utilised effectively. I will take time to increase my product knowledge as well as my knowledge of the local area to up sell and make suggestions to my customers.
Initiative / Information – The business is individual and unique, it is my responsibility to ensure that I am familiar with all features and benefits of the product I will sell and take time to ask questions and experience the product. I understand the importance of keeping industry knowledge up to date and that the information I will supply timely, relevant and consistent information to customers.
Training – Training is an ongoing process, I will embrace the training opportunities provided to me and use this training to inspire and motivate others. Working in such a diverse workplace may allow me the opportunity to develop new skills and knowledge which will enable me to work in different roles within the company. I am responsible about taking every opportunity to learn about the industry and the business.
U: You – As part of my personal and professional development I will take responsibility for my actions, reflect on my performance and actively strive to achieve my full potential. I will take pride in my work and my personal presentation and understand that by leading by example my actions will speak louder than words.
Delivery –I will consider available resources (time and people) and always work as part of the team to deliver a friendly, helpful and professional experience for all customers. It is my responsibility to ensure that the information I am providing to customers is up to date, consistent and relevant and delivered to customers in a way that is interesting and easy to understand.
Engagement – Each customer who purchases one of our products has a unique set of needs and expectations. By engaging with the customer and effective listening and observation it is my priority to ensure these needs are met and where possible exceeded. The best way and the fastest to show customers that you are there for them, is to listen and then respond.
At any time during your course, should you have any questions about Careers Training Centre staff, trainers and/or assessors or your training and/or programs, or would like more information on our policies and procedures, please contact our administration staff on Email: firstname.lastname@example.org or Tel: (07) 4041 9454 who will be happy to assist you. Alternatively, you can organise a meeting with Careers Training Centre staff at any time during office hours Tel: (07) 4041 9454.
The Queensland Government, Department of Education, Training and Employment can assist with students enquires. The Apprenticeships Info telephone and email service is available to all Queenslanders for advice, support and referrals relating to apprenticeships, traineeships and training options.
The Apprenticeships Info telephone and email service operates Monday to Friday from 8:30am to 4:45pm.
Telephone: 1800 210 210*
For fact sheets related to training needs from the Department of Education, Training and Employment: http://apprenticeshipsinfo.qld.gov.au/apprentices/index.html