SIT20116 Certificate II in Tourism

Course OverviewSIT20112 Certificate II in Tourism

SIT20116 Certificate II in Tourism provides the skills and knowledge for an individual to be competent in a defined range of basic tourism technical skills. Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. The field includes any destination, local or regional area, tourist precinct, site, attraction or on-board form of transportation.


Vocational education and training in Schools (VETiS) is VET undertaken by students while they are at secondary school. Students are offered education and training focused on delivering qualifications that provide the skills and knowledge required for specific industries. Students can undertake VETiS as part of their school studies. This training can be delivered by school RTOs, or students can enrol in a course at TAFE or another RTO.

If you are a school student and wishing to study SIT20116 Certificate II in Tourism, please read the Student Handbook VETiS. To learn more about VETiS, please download these fact sheets:

VETiS Fact Sheet

VETiS Funding

VETiS Frequently Asked Questions

Course Duration

Nominal Hours: 200 – 347 Hours (dependent on electives chosen)

Full-time: 5 months

Part-time: 9 months

SIT20116 Certificate II in Tourism Course Fees (without funding)

Course cost is $2800 per student. A $500 confirmation deposit is required (on acceptance of enrolment). Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course. This course is approved for Centrelink student payments. Please contact Centrelink for any assistance.

This course is approved for Centrelink student payments. Please contact Centrelink for any assistance.




Delivery of Course

Delivery by on-the-job training, off-the-job training and by the ‘self paced’ method of learning which allows you greater flexibility in choosing the times you study and the time it takes you to complete the course.

To achieve a SIT20116 Certificate II in Tourism, 11 units must be completed:

  • 4 core units
  • 7 elective units, consisting of
  • a minimum of 3 units must be selected from the electives list
  • the remaining 4 units may be selected from this or another endorsed Training Package or accredited course

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

Core units

SITTIND001 – Source and use information on the tourism and travel industry

SITXCCS003 – Interact with customers

SITXCOM002 – Show social and cultural sensitivity

SITXWHS001 – Participate in safe work practices

Elective units

SITHACS001 – Clean premises and equipment

SITXCCS001 – Provide information and assistance

SITXCCS002 – Provide visitor information

BSBCMM201 – Communicate in the workplace

BSBWOR203 – Work effectively with others

SITXCOM003 – Provide a briefing or scripted commentary

BSBSUS201 – Participate in environmentally sustainable work practices

SITXFIN001 – Process financial transactions

SITXFSA001 – Use hygienic practices for food safety

SITHFAB002 – Provide responsible service of alcohol

SITHFA005 – Prepare & serve espresso coffee

SITTTSL001 – Operate an online information system

SITTTSL002 – Access and interpret product information

HLTAID003 – Provide first aid

Some units have Pre Requisites that must be completed prior to the undertaking of another unit. For more information on the units completed in this course, please visit the government training website:


Assessment in this course will be competency based, in that the student will be required to demonstrate competency in a range of tasks. The assessment coding which will apply is either C or NYC, where C is Competent and NYC is Not Yet Competent. Assessment procedures are transparent and address the key assessment principles of being valid, reliable, flexible, fair and cost effective. Assessment strategies encompass a range of techniques, which include, but are not limited to the use of:

  •  Direct observation of performance
  • Simulations of workplace activities
  •  Oral questioning
  • Work portfolios
  • Practical exercises
  • Projects/assignments

To find out more information about the course, please view the correct Training and Assessment (TAS) handbook below:

SIT20116 Certificate II in Tourism TAS (if you are paying the full course amount)

SIT20116 Certificate II in VETiS Tourism TAS (if you are eligible for VETiS funding)

Entry Requirements

There is no age limit for SIT20116 Certificate II in Tourism, but applicants should have successfully completed year 10. Mature age and students with prior learning and experience should also apply.

Possible Funding 

Careers Training Centre offer funding to eligible individuals for SIT20116 Certificate II in Tourism. To find out more about the funding programs, please click here.

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