SIT40116 Certificate IV in Travel and Tourism

Course OverviewSIT40212 Certificate IV in Travel and Tourism

SIT40116 Certificate IV in Travel and Tourism reflects the role of individuals who use a broad range of sales and marketing or operational skills combined with sound knowledge of industry operations. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many people have supervisory responsibilities and plan, monitor and evaluate the work of team members.

Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. The field includes any destination, local or regional area, tourist precinct, site, attraction or on-board form of transportation.

SIT40116 Certificate IV in Travel and Tourism reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Course Duration

Nominal Hours: 383 – 850 Hours

Full-time: 12 Months

Part-time: 24 months

SIT40116 Certificate IV in Travel and Tourism Course Fees (without funding)

Course cost is $4500 per student. A $500 confirmation deposit is required (on acceptance of enrolment). Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course.

This course is approved for Centrelink student payments. Please contact Centrelink for any assistance.



Delivery of the Course

Delivery by on-the-job training, off-the-job training and by the ‘self paced’ method of learning which allows you greater flexibility in choosing the times you study and the time it takes you to complete the course.


To achieve a SIT40116 Certificate IV in Travel and Tourism 19 units must be completed:

  • 7 core units
  • 12 elective units, consisting of:
  • 6 units from Group A
  • 6 unit from Group A, Group B, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification

Core Units

SITTIND001 – Source and use information on the tourism and travel industry

SITXCCS007 – Enhance the customer service experience

SITXCOM002 – Show social and cultural sensitivity

SITXCOM005 – Manage conflict

SITXFIN002 – Interpret financial information

SITXHRM001 – Coach others in job skills

SITXWHS003 – Implement and monitor work health and safety practices

Group A: Elective Units (minimum of 6)


SITXCCS002 – Provide visitor information

SITTTSL002 – Access and interpret product information

SITTTSL005 – Sell tourism products and services

SITTTSL006 – Prepare quotations

SITTTSL007 – Process reservations

SITTTSL010 – Use a computerised reservations or operations system

SITTGDE004 – Lead tour groups

SITTGDE005 – Prepare and present tour commentaries or activities

SITTGDE006 – Develop and maintain the general and regional knowledge required by guides

Group B: Elective Units (minimum of 6)

BSBWRT401 – Write complex documents

BSBITU306 – Design and produce business documents

SITXFIN001 – Process financial transactions

SITXFIN003 – Manage finances within a budget

SITXHRM002 – Roster staff

SITXHRM003 – Lead and manage people

SITXMGT001 – Monitor work operations

SITXWHS002 – Identify hazards, assess and control safety risks

SITXFSA001 – Use hygienic practices for food safety

HLTAID003 – Provide first aid


For more information on the units completed in this course, please visit the government training website


Assessment in this course will be competency based, in that the student will be required to demonstrate competency in a range of tasks. The assessment coding which will apply is either C or NYC, where C is Competent and NYC is Not Yet Competent. Assessment procedures are transparent and address the key assessment principles of being valid, reliable, flexible, fair and cost effective. Assessment strategies encompass a range of techniques, which include, but are not limited to the use of:

  •  Direct observation of performance
  • Simulations of workplace activities
  •  Oral questioning
  • Work portfolios
  • Practical exercises
  • Projects/assignments

To find out more information about the course, please view the correct Training and Assessment (TAS) handbook below:

SIT40116 Certificate IV in Travel & Tourism TAS (if you are paying the full course amount)

SIT40116 Certificate IV in Travel and Tourism Higher Level Skills TAS  (if you are eligible for Higher Level Skills funding)

Entry Requirements

It is strongly recommended that individuals entering this qualification hold SIT30116 Certificate III in Tourism or SIT31216 Certificate III in Travel.   Entry to this qualification is open to individuals who are able to demonstrate tourism and travel industry knowledge, customer service and operational skills. The individual must either:

  1. Be formally assessed through a training program or recognition process OR
  2. Have relevant tourism and travel industry employment experience. A job that has involved the application of skills described in one of the unit clusters would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency.

Possible Funding 

Careers Training Centre offer funding to eligible individuals for SIT40116 Certificate IV in Travel and Tourism. To find out more about the funding programs, please click here.

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